2995 S. Clement Ave.
Milwaukee, WI 53207
Recent articles about Tenuta's Italian Restaurant
Thanks to the acquisition of a new commercial kitchen space, Tenuta's Italian … Read more...
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We love Tenuta's - We have sampled many of the entre's and the pizza. We even attended one of their dinner-wine pairing/tasting events and it was outstanding. It is rather small and busy so either arrive early or make a reservation.
I live in the neighborhood and love Tenuta's. We love the Deep Dish Chicago style pizza. We've other dishes as well and have enjoyed all of them. The wine selection is good as well and not too expensive. It's clear that they spend time finding good wine values. It's clean, friendly, intimate, and has great atmosphere. If you're looking for a new Italian restaurant to try Tenuta's is a good bet!
Since you seem to associate nothing unusual with taking dinner guests to busy restaurants without the courtesy of a reservation, I am led to believe that you do this often. I recommend you try George Webb's or Omega next time. Please, a little courtesy and common sense.
Why is this the only comment listed under the restaurant name????? I did find mine that I posted recently and other positive ones below under the article. This comment does not seem fair. First of all the place is popular and always crowded. Second, he did not have a reservation, and I would assume he was there on a weekend night. And as far as sitting near the kitchen, which is towards the back of the restaurant, that is my favorite place to sit. I have been a hostess in the past, and it is impossible to judge how long a wait will be, especially at night. Tenutas in not the kind of place to hand you a beeper and rush you out right after you have set down your fork! Again, this is one of my favorites. Great for a nice leisurely dinner when you don't have to get to work shortly after your dinner.
Very disappointing. We arrived at 6pm and, since we didn't have a reservation, understood when the hostess told us we wouldn't be seated for 45 minutes to an hour. We told her we'd wait and took a spot at the bar to wait for our table. There was only one bar stool open at first and eventually a second opened, so two of our party of four stood for the hour. After an hour the hostess informed us that it would be at least a half an hour until we could be seated. We explained that we'd already waited an hour, based on her original estimate, and would have gone elsewhere if we'd known it was going to be even later. She kept repeating that we didn't have a reservation. We understood that, but she knew we didn't have a reservation when she originally told us 45-60 minutes. It's now 7 and a member of our party had to leave at 8:30 for work, so we asked to speak with the manager. He came over and I explained our situation. I asked him to take a few moments and tell us what our options were. About 10 minutes later the hostess came back and told us that they'd set up a table for us and seat us in about 5 minutes. We eventually got seated at a table set up for us by the kitchen and were able to eat and be on our way by 8:20. What disturbs me more about the experience was the way we were treated by the hostess and manager. After our initial conversation, the manager never returned to inform us of our options (in fact, we never saw him again the whole evening). The hostess, who had been very warm and friendly, turned very cold after we asked to speak to the manager. We never asked for special treatment, never asked anything to be comped. We never complained about the table being in the server's path from the kitchen, resulting in our table being jostled repeatedly. I understand that they were busy. Had the manager (ideally) or the hostess simply said, "I'm sorry for the inconvenience" and sought some way to accomodate us (without us having to ask them) would have made a world of difference. The food was good and we liked the atmosphere, but I can assure you we won't return. It's too bad that, when discussing customer service with colleagues and friends, we now use Tenuta's as an example of how not to handle a customer.