This week I'd like to pose a question: When dining out, if there is something you don't care for, do you tell your server? Do you give the restaurant a chance to reconcile the situation?
There are good amount of people who either are too polite or embarrassed to express how they really feel when they are unhappy.
It can be even more frustrating when people say something when they have already paid and are walking out the door. For the restaurant, it's too late to fix. I think if more people spoke up and gave the restaurant a chance to save the experience they will try to – at least the good ones will.
Every time I read a negative customer feedback about a restaurant online a lot of them come across spiteful and as though they are trying prevent any future patrons from having the same fate they experienced. But it's really counterproductive.
Speak up sincerely when you're not happy; hopefully they'll care. And you won't have to post an anonymous negative review online in the safety from confrontation at home.
The market is too competitive for restaurants to disregard your satisfaction, and if they do, rest assured they won't last long.
nothing like sitting in a nice restaurant listening to some arrogant dbag belittle the waitstaff.
I always tell the waiter or manager if something is ill prepaired or just plain bad. Agree with the above--do not complain/make constructive suggestions nothing will change. I have had, extremely, terrible meals at three restaurants over the years. Once i complained after the meal and i was offered a cookie!--- all but insulting. The turkey meat was freezer dried and could not be eaten. We had theatre tickets and had to, quickly, leave or i would have complained earlier. Or eating at a restaurant where the food was so bad it is hard to believe that it stays in business.Of course, friends are told not to eat at bad food restaurants. The problem in telling the waiter is that he/she might not report the complaint to the manager or owner. So nothing changes.
I agree wholeheartedly with Chef Gorman's opinions. I believe customers of ANY establishment, be it a restaurant, movie theatre, oil change shop or dry cleaner, should feel it is their RIGHT and duty to express unhappiness when they experience something less than what they expected and paid for.
Whether it is out of shyness or maybe just the customer believing they are being polite (this is Wisconsin afterall) not registering a complaint it is important for customers to understand they are well within reason to voice their opinion and it is the only avenue that will result in a positive solution for the customer and improvement on the part of the establishment.
When a customer leaves without saying a word or vocing their concern to the correct person (ALWAYS ask for a manager!) and all they do is post a negative on-line review...what did the customer truly get out of that? Did they have whatever that made them unhappy corrected or replaced? Was the "offending" item removed from their bill? It is always more productive for the customer to raise the issue right away while still at the establishment.
You have RIGHTS as a customer. Stand up and be heard! You're spending your hard-earned dollars so demand what you pay for!
At La Perla we make it our mission to ensure every customer leaves with a SMILE on their face...if you ever find yourself here and you're not wearing a smile (and it's due to our shortcoming and not just because the Packers lost that Playoff game a month ago) PLEASE let us know what we can do to make your experience better...now, while we can. :)
I find it amazing that people would NOT say something! I always tell the waiter/waitress if I like or dislike something. How else could they improve or be proud of they're establishment! ALWAYS speak up people!
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