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In Dining Blogs
We didn't leave a tip
Even with bad service, we usually leave ten percent, but last night, we put a zero in the tip line.  
By Amy L. Schubert RSS Feed
Food Writer

E-mail author | Author bio
More articles by Amy L. Schubert

What is a blog?  For us it is a short blurb that we write when the mood strikes us.  It can be first person, funny or informative. In short, a blog is whatever we want it to be. Published Oct. 4, 2009 at 10:54 a.m.
Tags: tipping, service, bad server,


October is the third annual Dining Month on OnMilwaukee.com. All month, we're stuffed with restaurant reviews, delicious features, chef profiles, unique articles on everything food, as well as the winners of our "Best of Dining 2009."

For the first time in as long as I can remember, we didn't leave a tip last night.

We ate at a well-known family run restaurant that is known less for the quality of its food and more for its conviviality. The name of the restaurant? Doesn't matter. The restaurant held up its end of the bargain. The server didn't.

We sat, we waited. She brought our water and asked for our drink orders. She dropped them off and immediately said in a rushed fashion, "Are you ready to order?" OK, so Scott ordered his entrée, asked if there was vinegar and oil for his salad, and she snapped back, "No, Italian." Okay, Italian then.

I ordered a sandwich, for which there was no entrée counterpart. Chicken parmesan. "The sandwich?" she asked. I was confused and looked at the menu again to confirm the only chicken parmesan was a sandwich. "Yes, please."

Snapped her book shut and walked away. No smile.

Now let me say this. I totally understand a bad night. Everyone has a bad night sometimes. And I've even been put off by servers at otherwise excellent restaurants who were having a bad night, and I usually will mention something to the owner or manager out of respect. The thing is, if you deliver bad service to me, I dine out often enough, I kind of understand and will help make excuses for you. I know you might be having a bad night, but I also know that the owner may not realize they mistakenly hired a bad server.

Maybe I blog about service issues too much, but they seem to be more and more pervasive in Milwaukee, and they are ruining our restaurants.

When I waited tables, I would make the occasional error, too. I was not a technically perfect server, but I genuinely felt a sense of servitude to my tables. If I forgot your water, I felt terrible and ran to get you one right away. If I had to serve you from the right or slightly reach across you because you were sitting near a wall, I apologized and made sure you knew where I was so your arm didn't accidentally go into your plate of food or something. But bad service is cumulative. One little mistake or snarl won't send you over the edge -- it's the combination of an unfriendly, devil-may-care attitude with technical errors like delivering the check while the patron is still sitting there looking at dirty plates.

Our entrées arrived and she couldn't seem to get rid of them fast enough. Scott's bowl of pasta spun a half rotation from the force of being tossed on the table as she commanded with no enthusiasm, "Enjoy." Then she walked off to lean against the hostess podium.

We ate our dinners miserably. For us, this was a non-review night, so it's considered a "date night" where we get to eat someplace I'm not reviewing, and actually just enjoy our food and each other's company. Our server made us just want to eat and get the heck out of there.

She stopped over once, looked at our empty water glasses and started walking away. I gently asked for more water, and she complied.

Then, when our plates were nearly empty, she dropped off the bill, saying "Pay me when you're ready" and went back to leaning on the hostess station. We sat amid a sea of dirty dishes and empty glassware and watched as the poor bartender ran out to the dining room to clear the plates and glasses from another table our server had previously waited on.

When she brought our credit card back, she waved it in the air, and said, "Who gets this?" Last time I looked, credit cards have your first name on them, and since there were just two of us, I'm pretty sure she would've been able to determine which person, male or female, the bill would have gone to, if she would've just glanced at the card.

We talked about it for a little while and waffled back and forth because even with bad service, we usually leave 10 percent, but last night, we put a zero in the tip line.

Two decades ago, if you had bad service, protocol was to leave a penny, so that the server knew you didn't just forget to tip him or her, and that you were making a statement about the service you received. I don't think this server would have understood that. In fact, she probably didn't understand why we didn't tip her at all and just thought we were jerks.

29 comments about this article.
Post a comment / write a review.

Recent Talkbacks ...

Posted by JimmyJacobs on Oct. 10, 2009 at 4:31 p.m. (report)

For whatever it's worth, the word 'tip' originated from the phrase 'to ensure promptness'. It was an additional fee paid to servers and bartenders to ensure that drinks would be delivered with speed. Again, it was done IN ADVANCE of the service, so that the person providing the consumer with service would be properly compensated. As a bartender, I know that I have given both good and bad service during my time in the industry. Sometimes it's a reflection of the kind of day I'm having, or how well I've been tipped previously on that shift, or how much sleep I got the night before. Every day is different. I will say that over the years I've had customers who tip (often generously) in advance and say something along the lines of 'I know you're going to take care of me'. And when that happens, I always do. While I firmly believe that those in the service industry should strive to provide the best experience possible, there is also an unwritten code of conduct for customers, one that is all-too-often ignored. Clearly the original story here involves poor work by the server and not the patrons, but I'm not telling any tales out of school here to say that servers, bartenders and other service industry workers are quite often subjected to inappropriate behavior or unreasonable expectations of servitude by the customers they deal with. It's important for patrons to treat their servers with the same respect they expect to receive.

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Posted by PacoMunsin on Oct. 9, 2009 at 11:12 a.m. (report)

glassic..whoa...2nd street. Don't fret. I'll find you skippy

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Posted by glassic on Oct. 8, 2009 at 5:34 p.m. (report)

Paco- That was the dumbest thing i've ever read.. "come down to my hood, and you'll see what kind of server i am. Step up son." Your officially an idiot, congrats!! Come see me at one of the 5 places i work downtown where i provide great service day in and out, and we'll talk. Oh and hey if you wanna be hood, one of the days i work is on 2nd street, some come hang with me and the outlaws and talk your hood crap then.

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Posted by wowza on Oct. 7, 2009 at 3:47 p.m. (report)

I will not 'step off.' You may be defending yourself now, but you started on the offensive with "Pretty lame! Good or bad service, it's still service and you should have left something. 10%..5%...2% something. This is another case of the haves and the have nots. You should be grateful you can go out to a restaurant for dinner. A lot of people can't afford it these days. Maybe you should have complained to the manager instead of stiffing a hard working person. ....." and "Nezrite - Spoken like a tru uppity woman! This column should be filed under "WPP" - White People Problems. Like I said earlier, you all should be happy you can afford to go out to a nice restaurant for dinner." Those are your msgs, copied and pasted. You classified it as a race thing. You classified it as a class thing. It's not either one. I'm not white and I'm working class. I would have done the same thing. This is not cheap either. This is a person standing up, saying 'you did a bad job. I'm NOT going to give you extra money for it.' She's making a statement that bad service does not get extra money. They get paid a paycheck. Good enough. If you earn the extra moeny, you'll get it. Period. I don't think it's right at all that you are getting hate mail, nor would I send any to you. But, your logic is faulty and you've created this. I wish you the best in your endeavors.

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Posted by PacoMunsin on Oct. 7, 2009 at 2:29 p.m. (report)

wowza - First off, I'm defending myself, not bad service. I'm just saying don't be cheap. That's kinda what it boils down to. And as far as getting racial, you should see the emails I've been getting since I published my address in my first post. You' be saying WOWZA for real! Step off...

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Show me the other 24 Talkbacks
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