Last night at The Capital Grille was the first time a waiter shook my hand at the end of a meal. But it didn't really seem all that weird since Luis had been present for much of the meal.

His friendly, open demeanor and ready smile created an immediate rapport and if The Capital Grille is smart, it'll tap Luis' skills to train new waitstaff.

The new Downtown steak house, 310 W. Wisconsin Ave., favors hands-on service with waitstaff explaining the dishes in detail and information on ingredients and preparation isn't even on the menu, which just lists the names of dishes. It's doting and it leads to a lot of contact between client and waitstaff, so the latter had darn well better be good at it or the service will feel oppressive and intrusive.

However, when Luis waited for my wife to take the first bite of her salad so she could give it a thumbs up or thumbs down, it could have been awkward, but it wasn't. Instead it was a moment of lightness and we all laughed.

The rapport works for the customer, who has a good time and can get more detailed information about the dinner options. But it also helps the restaurant get feedback in a good natured way.

For example, instead of going home grumbling about the lack of an Italian red wine available by the glass, I felt like I could convey my disappointment in a light-hearted way and Luis could take that information to the sommelier (who should get a barbera on that list asap!). In the meantime, I got an Argentine malbec, enjoyed it, and went home happy.

The food was good -- tasty, fresh, well-presented, nice portions -- and the decor was pleasant, but there's a lot of restaurants that can boast about those things. With restaurant service perhaps at an all time low, there was one thing that really made our dinner enjoyable and it was Luis.

Note: When your server at The Capital Grille tells you the side dishes are large portions, trust them. They are LARGE portions. The onion strings/cottage fries plate will be plenty for four diners!

A full review of The Capital Grille will appear in the OnMilwaukee.com dining section in two weeks.

11 comments about this article. Post a comment / write a review.

Recent Talkbacks ...

Recent blogs/briefs by Bobby Tanzilo

St. Francis barber was my neighbor! Wednesday Like many of you, I heard the news about the recently deceased St. Francis barber who ...

Predicting Milwaukee's winter weather Tuesday At the start of winter we heard that the lack of a La Nina could spell a drier season ...

How do these places survive? Monday It's sad when hard-working business owners are doomed by a bad economy or bad luck beyond ...

Juniper 61 drawing diners Friday A recent visit to Juniper 61, 6030 W. North Ave., found it hopping with customers. And ...